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When AI Meets AI: A Simple Peek into the Future of Customer Support

Ever wondered what it would be like if your personal AI assistant could talk to a company’s customer service on your behalf? Think of it as a friendly chat between two smart bots, working things out while you sip your coffee. This might sound like something from a sci-fi movie, but it’s not as far off as you might think.

Let’s picture a scenario to understand this better.

Imagine a guy named Joey. He loves his tech toys and is having a quiet afternoon until he gets an alert about an unknown big payment on his credit card. Instead of getting stressed and dialing the customer service number, Joey just says to his AI assistant, “Hey, can you check this out?”

Right away, Joey’s AI assistant starts chatting with the credit card company’s own AI assistant. They don’t face issues like we do — no waiting on hold, no language problems, and no mix-ups. They share all the important info about the transaction quickly and accurately.

Joey’s AI assistant knows him well — what he usually buys, where he shops, and how much he spends. So, it can easily tell that this strange transaction isn’t something Joey would do. The bank’s AI assistant is also smart and quickly sees that something isn’t right.

In no time, the bank’s AI agrees that this charge is probably a mistake. It promises Joey’s AI assistant to fix the issue, get a new card, and make sure this doesn’t happen again. All this happens while Joey finishes his coffee, not bothered by any of it.

The cool thing is that this doesn’t just make life easier for people like Joey. It’s also great for businesses. They can save money, make their customers happier, and do things faster and better.

Photo by Google DeepMind on Unsplash

But to make this happen, we have to solve a few big problems. We need to make sure that all this data being shared is safe and private. We also need rules about how these AI assistants can talk to each other and what they’re allowed to do.

And, of course, our tech needs to get even better. Our AI assistants need to learn how to make good decisions, just like humans, which is a big challenge.

But once we get there, it’ll be amazing. We’ll have our own personal assistants taking care of our problems while we get on with our day. The future of AI is about these smart assistants working together to make our lives easier and better. And that’s something to look forward to!

When AI Meets AI: A Simple Peek into the Future of Customer Support was originally published in Chatbots Life on Medium, where people are continuing the conversation by highlighting and responding to this story.

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