Chatbots can be built on wide variety of platforms. The advantage about building a chatbot on an already popular platform is the less aqiuistion cost. Deploy your chatbot where your audience are already active or deploy it independently to take control.
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Integration in a bot allows to take advantage of a third party solutions to do different tasks. For eg: You can integrate with HubSpot/SalesForce/Zoho CRM/MailChimp. For example: If someone leaves an email on your chatbot, that information can be sent over to your preferred CRM.
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You can enable users to login on your chatbot. Give access depending on the scope of user permission.
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This feature enables your chatbot to store and retrieve important information, enhancing its ability to provide personalized responses and maintain context across conversations.
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Dashboard can give the opportunity to gain insights that help perform the chatbot better. Depending on the complexity, it can provide an easy to understand, objective view of current performance and can effectively serve as a foundation for further dialogue.
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Basic Dashboard:
a. User Engagement: Track the number of users interacting with the chatbot and their level of engagement.
b. Response Rate: Monitor the chatbot's response time and the percentage of queries it can handle without human intervention.
c. Chat Volume: Analyze the total number of conversations the chatbot handles daily, weekly, or monthly.
Bots come in different shapes and sizes. But there are two most prominent types of bots out in the market.
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Adding AI to your bot lifts it to another level. Bot can understand the meaning of words in different combinations, ask questions to create context and intent, and perform tasks for users.
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No AI:
The Chatbot will not use any AI. This option provides a straightforward, rule-based chatbot experience. The chatbot will respond based on exact keyword matches or predefined patterns.
If you plan to sell something through chatbot then collecting payment is the most important feature to have.
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There are thousands of services who keep their API open. In fact, you can have your own API created for other developers to take advantage of it.
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